SHIPPING AND DELIVERY POLICY
Last Updated: August 12, 2026
- General Information
The preparation, packaging and delivery of orders placed through www.yunuskoruyucu.com to the cargo company are carried out by Dolpinger Acoustic Technologies.
Your orders will be prepared and delivered to cargo as soon as possible after the payment process is confirmed.
- Preparation of Orders and Delivery to Cargo
Orders are usually prepared and delivered to the cargo company within 1-3 business days after payment confirmation is received.
There may be delays in the delivery time due to public holidays, weekends, busy campaign periods or extraordinary situations.
When your order is delivered to the cargo, cargo tracking information will be sent to you, if available.
- Delivery Time
The delivery time of orders delivered to cargo may vary depending on the region where the shipment is located and the working conditions of the cargo company.
Shipments within Turkey are generally delivered within 1–5 business days .
Dolpinger Acoustic Technologies cannot be held responsible for delays that may occur due to delays, density, weather conditions, natural disasters or other force majeure caused by the cargo company.
- Shipping Fee
Shipping costs are calculated according to the product and delivery address and displayed to the customer during the order.
In case of free shipping, the conditions specified in the relevant product or campaign conditions apply.
- Delivery Address
It is the customer's responsibility to ensure that the delivery address given by the customer when the order is created is correct and complete.
Delays due to incorrect or incomplete address information, additional shipping fees, or costs that may arise in case the shipment is returned may be borne by the customer.
If you have an address change request before the order is delivered to the cargo, you need to contact us.
- Receiving the Cargo
It is recommended that the customer check the exterior of the package when receiving their order.
If the package is torn, crushed, opened or in a condition that suggests that the product may be damaged, a report should be made to the cargo officer during delivery.
In case of damaged deliveries, taking photos of the package and the product, if possible, and sending them to us helps to evaluate the process faster.
- Incomplete or Incorrect Product Delivery
If you notice that your order is missing, incorrect or different from your order, please contact us as soon as possible after delivery.
After reviewing the situation, we will take the necessary actions.
- Cargo Tracking
When your order is delivered to the cargo, the cargo tracking number will be sent to you if available.
Cargo movements and estimated delivery information can be tracked from the system of the relevant cargo company.
- International Shipments
In case of international shipping, shipping fees and delivery times may vary depending on the country, the weight of the shipment and the conditions of the cargo company.
Customs duties, import taxes, charges or similar legal obligations that may occur in international shipments belong to the buyer unless otherwise stated.
Delays due to customs clearance are beyond the control of Dolpinger Acoustic Technologies.
- Undeliverable Orders
If the order is sent back to us due to the fact that the recipient is not at the address, incorrect or incomplete address information is provided, the cargo is not received or the delivery conditions of the cargo company, the customer is contacted and informed about the reshipment process.
Additional shipping fees that may occur due to reshipment may be charged to the customer.
- Contact Now
You can contact us for your questions about shipping and delivery.
Dolpinger Acoustic Technologies
Address:
Mimar Sinan Mah. Yavuz Selim Cad.
Beşyıldız Site 2. Etap Shopping Center
No:3 Interior Door No:12
Cekmekoy / Istanbul
Phone: 0532 340 26 52
E-mail: info@yunuskoruyucu.com
Web: www.yunuskoruyucu.com
Working Hours:
Weekdays 09:00 – 18:00
